PAYMENT METHODS

We accept the following methods of payment: Visa, MasterCard, Discover, PayPal, Apple Pay, e-gift certificates.

 

Unfortunately, we won't be able to process your order if we cannot obtain authorization from your credit card company.

 

We will keep your order on file for 72 hours before it will be canceled. 

SHIPPING METHODS

We offer a number of shipping options to fit our customer's needs.

During checkout, we will provide you with an estimated delivery date for your order. It will also be noted on your Order Confirmation email.


Once shipped, you will receive a Shipment Confirmation email with a tracking number. 


We ship to all US territories and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.

If you have any questions, please feel free to contact us at olachicasc@gmail.com

RETURNS & EXCHANGES

We take great pride in our products and it’s important that you are completely satisfied and love your purchase. If for any reason you are not satisfied, we will gladly issue you a refund or exchange for the value of the merchandise. The item(s) must be unused, unworn, with no signs of washing or use. All tags must be attached. 

•Please send the return item(s) within 30 days from the date of purchase. We will happily exchange the item(s) for another or refund the payment.

•Exchanges are dependent on existing inventory.

•Original shipping fees are non-refundable.

•Merchandise returned after 30 days may be exchanged or refunded in the form of a store credit.

•Refunds will be credited within 5-10 business days of the receipt of the item(s) and the refund can only be in the form of a credit to the original purchasing credit card or store credit.. 

•Simply send returns & exchanges to our Santa Cruz location with a brief note as to the reason for the return or exchange as well as your shipping invoice that came with your order. 

Email Ola Chica to start your RETURNS transaction

-Include your transaction number and reason for return.

Ola Chica Product Returns 

456 Palm Street, Santa Cruz, CA 95060 

 
 
 

PRIVACY POLICY

Ola Chica is very conscious about your personal privacy and the security of your information. As such, we make every effort to ensure the safest possible shopping experience. We do not sell, trade or barter information we collect to other companies or services. 

If you have any concerns or issues with privacy or security please feel free to contact us at olachicasc@gmail.com

 

WE GIVE BACK